Frequently Asked Questions
Quick answers about accessing and using apps and App Plans on Tagular.
What does Tagular offer?
Tagular offers online apps for different tasks and interests. Some apps are free, while premium apps offer individual access options or access through eligible App Plans.
Do I need an account to make a purchase?
An account lets Tagular connect your app purchases, subscriptions and access rights to you. After signing in, your available apps and access options can be managed through your account.
Where can I find my apps?
Sign in to your Tagular account and open My Apps to manage your available apps and App Plan selections. Individual app access is also connected to your account.
How do Tagular apps work?
Tagular apps are online apps or services connected to your Tagular account. Premium apps may offer several ways to get access, such as 1 Use, 3 Uses, a Monthly Subscription, a Yearly Subscription, or access through an eligible App Plan. The options available for an app are shown on its product page.
What is an App Plan?
An App Plan gives you subscription access to eligible premium Tagular apps using App Credits. Tagular currently offers plans with 5, 10, 15 or 20 App Credits, plus Full Access.
What are App Credits?
App Credits represent how much premium-app capacity you can have active in your App Plan at the same time. They are not usage credits and are not consumed each time you use an app. Different apps can require different numbers of App Credits depending on the app. For example, one app may require 1 App Credit while a larger app may require 3 or 4.
How do the 5, 10, 15 and 20 App Credit plans work?
Your plan's number is the total App Credit capacity available for eligible premium apps. You can combine apps as long as their total App Credit cost does not exceed your available capacity. For example, on a 10-credit plan, an app costing 4 App Credits and an app costing 3 App Credits would use 7 credits, leaving 3 credits available.
What is Full Access?
Full Access provides access to all premium apps that are currently eligible for App Plans without an App Credit capacity limit.
What are Extra App Credits?
If you need more capacity without changing your base App Plan, you can purchase Extra App Credits for $3 per credit per month. Extra App Credits are recurring additions to your App Plan subscription and increase the number of App Credits available to you while the extra-credit subscription remains active.
How do I add an app to my App Plan?
When you are signed in with an active App Plan, open the product page for an eligible premium app. The app's App Credit cost is shown where applicable. If you have enough available App Credits, choose Add to My App Plan.
Can I replace an app in my App Plan?
Yes. Eligible selected apps can be replaced after their lock period has ended. When replacing an app, Tagular recalculates your used App Credits based on the App Credit cost of the app being removed and the new app being selected. The replacement must fit within your available App Credit capacity.
Why is an app locked for 7 days?
When you select an app for an App Plan, that app is locked into your plan for 7 days. After the lock period ends, you can replace it with another eligible premium app. Selecting a replacement starts a new 7-day lock for the newly selected app.
Do free apps use App Credits?
No. Free apps do not use App Credits. App Credits apply to eligible premium apps included through App Plans.
Can I still buy access to an app without an App Plan?
Yes. App Plans are an additional way to access eligible premium apps. Where offered, you can still choose an app's individual access options, such as 1 Use, 3 Uses, Monthly Subscription or Yearly Subscription. Not every app has to offer every access option.
How does usage-based app access work?
Usage-based access is separate from App Credits. For apps that offer usage-based access, one use is consumed when you perform the app's main paid action, such as generating, calculating, analyzing or creating a result. App Credits instead represent App Plan capacity and are not consumed by normal app use.
What happens if I upgrade my App Plan?
Upgrading to a plan with more App Credits increases your available App Credit capacity while keeping your existing selected apps. Existing app locks continue on their original schedule; upgrading does not restart those lock periods.
What should I do if a payment does not complete?
First check whether the purchase appears in your account. If it does not, avoid repeatedly submitting the same payment while its status is unclear. If you were charged but did not receive access, contact Tagular with the email address used for your account and information that can identify the purchase. Do not send card numbers or other sensitive payment information.
I cannot log in. What can I do?
Use the Forgot password option on the login page to reset your password. If you still cannot access your account, contact Tagular for help.
Can I get a refund?
Refunds and any applicable cancellation or withdrawal rights are handled according to Tagular's Terms of Service and applicable law. Please review the terms for the rules that apply to your purchase.
How can I contact Tagular?
If you need help with an account, payment or app access issue, use Tagular's contact option and include enough information for the issue or purchase to be identified. Never send passwords or full payment-card details.